Carrier Factory Authorized Dealer:
Done. Right. Guaranteed.
Three powerful words that define what it means to be recognized as a Carrier® Factory Authorized Dealer—and what you should expect from your experience as one of their customers.
DONE.
Carrier Factory Authorized Dealers have earned their distinction—it's not "given" to them. And it's not about what they are, but what they've done and continue to do: they go to work and get the job done.
Expertly.
Factory Authorized Dealers must perform to rigorous national standards consistently and continually in order to qualify for factory endorsement. Additionally, they participate in extensive factory training on technical aspects of equipment installation, maintenance, and repair.
Efficiently.
Factory Authorized Dealers send their sales representatives to Carrier University. Here, they learn to efficiently identify and recommend solutions that provide excellent comfort and value specific to your needs, while incorporating Carrier products that are energy efficient, reliable, quiet, and environmentally sound.
Professionally.
Factory Authorized Dealers adhere to a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage, and fulfilling warranty obligations in a timely manner.
RIGHT.
Carrier Factory Authorized Dealers take pride in doing the job right...and it's this performance that we recognize. At Carrier Corporation, we know that how you ultimately feel (in your home and about the Carrier brand equipment) has a lot to do with the dealer's performance. That's why we evaluate not only how well they can take care of your home comfort system, but also how well they take care of you as a customer. You'll benefit from work that is done...
Right technically.
Factory Authorized Dealers employ NATE-certified technicians who have passed a stringent set of core and specialty exams to ensure their technical competency. They also receive ongoing training specific to Carrier technology and products.
With the right parts.
Strictly adhering to Carrier installation and service procedures, they use genuine Carrier Factory Authorized parts whenever possible to ensure that your system performs as promised, preserving its original efficiency and sound levels.
Right for the environment.
Factory Authorized Dealers are also certified by the Environmental Protection Agency for proper refrigerant handling.
Right by you.
Committed to the utmost in integrity and professional service, Carrier Factory Authorized Dealers actively solicit and respond to customer feedback to maintain an exemplary satisfaction score in a Carrier-approved customer satisfaction program.
GUARANTEED.
Your Carrier Factory Authorized Dealer has met Carrier's rigid criteria and close scrutiny for the quality of their products, knowledge and service. We are so confident that you will be comfortable—not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations.
The fact that you’re either already working with—or considering working with—a Carrier Factory Authorized Dealer says that you demand superior quality and you expect excellent service. Period. Well, you’re in the right place, because so do we. Carrier Factory Authorized Dealers: Done. Right. Guaranteed.
Carrier President’s Award: (Rhoads Co received for both 2014 & 2015)
Recognizing Carrier dealers who exemplify leadership and management, customer satisfaction, expertise, business growth and operational excellence.
The President's Award, started in 2007, is Carrier's highest honor for its dealers. This annual award is designed to encourage self-analysis and reward individuals who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty. This award presents the opportunity for recipients to serve as role models, share "best practices" and otherwise offer peer mentoring to help cultivate excellence across the dealer group. Carrier Factory Authorized Dealers who have earned this distinction in previous years will be recognized as a Past President's Award winner on the Carrier Dealer Locator.
President's Award recipients are businesses that far exceed high expectations, not only as a Carrier dealer, but also as one of our Carrier Factory Authorized Dealers—who are held to an even more exacting set of standards. A President's Award winner is a company that we at Carrier Corporation recognize and hold up to other dealers as an example of true excellence. It is an enterprise whose leadership, integrity and performance we hope all dealers will aspire to emulate.
Putting You First
For President's Award Dealers, it's your satisfaction—not just a sale—that counts. That's why they strive to provide personal follow-up and quick, knowledgeable solutions to your home comfort problems. They also keep ahead of the industry with specialized training. All of this makes a big difference when you have to make big decisions about your home comfort.